(A glimpse into simple yet impactful moments of building rapport)
For over 11 years, Pamela has shaped young minds through new media arts in primary and secondary schools. A seasoned educator, she found immense fulfillment in listening to her students’ struggles, offering guidance, and building meaningful relationships.
But after over a decade in the same career, she yearned for a change, something that would allow her to make an even deeper impact on young lives.
This desire for purpose led her to rehabilitation work—a decision that not only marked a career shift but placed her in a male-dominated environment where new challenges awaited.
Stepping into Rehabilitation Work
After spending over a decade in the education system, Pamela knew she was ready for something more. “I wanted to do something more purposeful after having the same career for so long,” she reflects. While teaching offered her the opportunity to mentor and guide students, it wasn’t until her time serving in her church that she realized how much she enjoyed listening to and helping people navigate their struggles.
This revelation pushed her toward rehabilitation work, where she could focus more on helping young people overcome adversity.
Her transition into rehabilitation work began when she found a position as a Rehabilitation Coach at CRC (Community Rehabilitation Centre). Despite the difficulties of shift work and long commutes, she embraced the challenge. "If I don’t try, I would not know my limits," she says. This determination to push her boundaries is what fuels her commitment, even when adjusting to a tough schedule and dealing with the inherent unpredictability of the job.
Navigating a Male-Dominated Environment
The shift from teaching to rehabilitation came with a new set of challenges, particularly the reality of working in a male-dominated environment.
At CRC, Pamela found herself in a setting where being a female staff member often meant fighting for recognition and respect. "It’s tough," she admits. "Sometimes they [the clients] look down on me and only take directions from the male staff, even though we are giving the same instructions."
This discrepancy forced her to learn quickly.
She spent a lot of time observing her male colleagues and supervisors, learning how to command attention and respect. But the key to her success wasn’t just mimicking their style—it was finding the right balance between authority and empathy.
As she explains, “The important thing is to build an understanding with the clients and boys and set the correct expectations. We are not here to boss them around; a listening ear is just as important as authority.”
Over time, Pamela carved out her own space, proving that while her approach might differ from her male colleagues, it was no less effective. “As a female staff, there’s a bit of softness,” she shares. “The male clients tend to feel more comfortable sharing their personal issues with female staff. While we have authority, there is that gentler tone that the boys pick up on.”
This balance between firmness and approachability has made her not just respected, but also trusted by the youths she mentors.
Overcoming Challenges
Breaking through the barriers of a male-dominated space hasn’t been easy, but Pamela has learned to stand her ground. “Internally, I felt that I wasn’t good enough for this role,” she confesses. “But I tried my best to make a stand, not to be a pushover, and to be clear with my intentions and instructions.”
It’s a delicate balance of asserting herself while fostering an environment of mutual respect. She also relies on the support of her colleagues, who reinforce the importance of respect, particularly around female staff members.
In situations where inappropriate comments or jokes are made, she handles it with a calm but firm approach. "I ask them to repeat it to my face, and then they know when to step down. Sometimes fewer words are more impactful," she explains.
Being able to let negative interactions roll off her back, combined with her ability to remain composed, helps her navigate moments of disrespect while maintaining her authority.
Advice for Women Entering the Field
For women looking to step into similar roles, Pamela offers this advice: “Make your presence known. As much as there is a feminine energy, sometimes you just need to be more assertive. This job is not for every female, but it’s for those who can command attention and have no qualms about being firm.”
She stresses the importance of resilience, as the role often demands a thick skin to handle hurtful comments or disrespect. But, she adds, it’s equally important to choose battles wisely and know when a few well-placed words will have the most impact.
Looking Ahead
In her role at CRC, Pamela continues to push boundaries and challenge herself. Her goal is simple but profound: to inspire change. “I want to see the residents have a positive change and will be glad to see how I've impacted them no matter how small,” she says.
She relishes small moments of progress, like when a client, without being asked, cleans a chair for her to sit on. “I want to be a role model and do my best to inspire even a small change in their attitudes,” she says.
Pamela embodies resilience, balance, and unwavering passion as a woman in a male-dominated environment.
Her journey not only breaks down barriers but also serves as a powerful reminder that with the right mindset, perseverance, and empathy, it’s possible to make a lasting impact, regardless of the challenges.
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